Contact

Get in touch

A person reads every message. Write to us and we will come back to you.

How quickly we reply

General questions and order problems: within 2 working days
Premium Extended Support customers: within 1 working day

What to include

If your message is about an order, please include your order number and the email address you used at checkout. It lets us find you straight away instead of writing back to ask.

Before you write

These answer most messages we get:

Download not arrived? Check spam and promotions first — see Delivery.
Question about refunds? See Refund Policy.
Question about the programme itself? See our FAQ.

Postal address

Balkan Programs
31 Rue de l'Oasis
92800 Puteaux
France

This address is for correspondence only — we are an online business and there is no shop or training centre to visit. All our products are digital and nothing is returned by post.

A note on urgent behaviour problems

We are not an emergency service. If your dog is showing aggression, is in pain, or has had a sudden change in behaviour, please contact your vet or a qualified behaviourist rather than waiting for our reply.